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Retail Cashier

2 months ago

Everett, Massachusetts, United States Massachusetts Gaming Commission Full time
About the Role

We are seeking a highly skilled and customer-focused Retail Cashier to join our team at Encore Boston Harbor. As a key member of our Retail Department, you will be responsible for providing exceptional service to our guests, handling cash transactions, and maintaining a clean and organized working environment.

Key Responsibilities
  • Ensure all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • Participate in short-and long-term departmental goals, objectives, policies, and operating procedures; monitor and evaluate operational effectiveness; effect changes required for improvement.
  • Actively contribute to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Verify that all applicable internal policies, federal and state laws, rules, regulations and controls property-wide are enforced within the department.
  • Deliver and maintain a maximum level of property-wide service and satisfaction.
  • Contribute to company-wide communication and best practices.
  • Keep informed of all new developments within the department.
  • Manage multiple priorities simultaneously and meet deadlines, often in stressful and high-pressure situations.
  • Facilitate retail sales including customer assistance and timely follow up.
  • Understand and effectively follow all POS procedures, till procedures (cash handling, credit authorization, etc.)
  • Clean and maintain the appearance of all merchandise and customer areas.
  • Respond to customer inquiries and their requests quickly and efficiently.
  • Ensure all customer gifts are wrapped and presented in accordance with company guidelines and ensure the highest level of service is delivered.
  • Assist other departments with requirements they may have pertinent to hotel guests.
  • Work with safety as a priority, and follows department and company safety standards.
  • Maintain relevant knowledge of industry through continuing education and training.
  • Perform any other job-related duties as assigned and assist in other outlets due to business needs.
Requirements
  • Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
  • Education and/or Experience: High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred.
  • Requires general computer skills and basic knowledge of Microsoft Office.
  • Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
  • Some related experience in luxury resort or product setting preferred.
  • Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
  • Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
  • Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
  • Work Environment: The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.