Customer Service Representative
4 days ago
At Massage Envy Urbana, we're dedicated to helping clients feel their best. As a key member of our team, you'll play a vital role in delivering an exceptional experience and growing our member base.
Salary and BenefitsWe offer a competitive hourly rate plus bonuses and commission, ensuring you earn a rewarding income. You'll also enjoy a flexible schedule, allowing for a better work-life balance.
Job DescriptionYour day-to-day responsibilities will include:
- Providing outstanding customer service and making every guest feel valued and understood.
- Promoting the value of Total Body Care by educating clients on new services, selling the Wellness Program, booking future appointments, and encouraging homecare retail purchases based on provider recommendations.
- Supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
To succeed in this role, you'll need:
- A high school diploma (or equivalent) and previous retail or sales experience (preferred).
- Critical thinking skills with excellent math and computer abilities, as well as the capacity to multitask.
- Great people skills and the ability to establish positive relationships with guests.
You'll enjoy:
- In-depth product and service training.
- A free massage, skincare, or stretch service each month.
- 40% off all products.
Our supportive community is invested in your success, offering:
- Trained leadership that cares about your growth.
- Award programs, like Sales Associate of the Year.
- A caring environment that celebrates individuality and shares knowledge.
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