Customer Service Representative

4 days ago


Frederick, Maryland, United States Massage Envy Full time
Overview

At Massage Envy Urbana, we're dedicated to helping clients feel their best. As a key member of our team, you'll play a vital role in delivering an exceptional experience and growing our member base.

Salary and Benefits

We offer a competitive hourly rate plus bonuses and commission, ensuring you earn a rewarding income. You'll also enjoy a flexible schedule, allowing for a better work-life balance.

Job Description

Your day-to-day responsibilities will include:

  • Providing outstanding customer service and making every guest feel valued and understood.
  • Promoting the value of Total Body Care by educating clients on new services, selling the Wellness Program, booking future appointments, and encouraging homecare retail purchases based on provider recommendations.
  • Supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • A high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer abilities, as well as the capacity to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
Benefits

You'll enjoy:

  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 40% off all products.
Culture and Support

Our supportive community is invested in your success, offering:

  • Trained leadership that cares about your growth.
  • Award programs, like Sales Associate of the Year.
  • A caring environment that celebrates individuality and shares knowledge.


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