Technical Support Specialist

2 weeks ago


Cheshire, Connecticut, United States Integrity Systems & Solutions, LLC Full time
Job Overview

We are seeking a highly skilled and motivated Help Desk Technician to join our team at Integrity Systems & Solutions, LLC. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients via phone or remote toolsets.

This is an in-office role with the ability to work from home one day per week, offering a perfect blend of collaboration and flexibility.

**Responsibilities:**
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests to current standards.
  • Ability to work in a team and communicate effectively.
  • Work with the Remote Operations Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
**Requirements:**
  • High school diploma required, higher level degree desired
  • 3 years of IT experience; 5 years preferred


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