Guest Experience Specialist
1 week ago
About the Role:
We are seeking a detail-oriented and organized individual to join our front desk team as a Front Desk Associate at Elements Massage in Woodridge. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities:
- Sales: Sell our Elements Wellness program membership to guests and achieve sales targets.
- Customer Service: Provide exceptional customer service by greeting guests, handling inquiries, and resolving issues in a professional and empathetic manner.
- Operations: Maintain a clean and organized front desk and back of house area, and ensure seamless check-in and check-out processes.
- Scheduling: Coordinate schedules for service providers to ensure optimal productivity.
- Payment Handling: Handle cash, credit card, and other forms of payment accurately and efficiently.
Requirements:
- Retail sales and front office experience.
- Valid driver's license and reliable transportation.
- Ability to work a flexible schedule based on operational needs.
Salary and Benefits:
$15-$17 per hour pay based on experience, plus uncapped bonuses based on monthly sales conversion.
Other Perks:
- Employee massage.
- Discounts on retail products and services.
- Paid Time Off.
About Us:
Elements Massage is a thriving spa environment that values teamwork and exceptional customer service. We strive to create a positive and supportive work environment for our employees.
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