Retail Parts and Accessories Team Leader

6 days ago


Cedar Rapids, Iowa, United States McGrath Family of Dealerships Full time

About McGrath Family of Dealerships

At McGrath, we strive to provide an exceptional customer experience, driven by a passionate team dedicated to excellence. As the Corridor Business Journal's 2024 #1 Coolest Place to Work, we're committed to creating an engaging work environment that fosters growth, innovation, and employee satisfaction.

Our people are our greatest asset, and we're proud to offer a collaborative culture where everyone feels valued and inspired. If you're a results-driven, customer-focused, and detail-oriented professional, we invite you to explore this opportunity further.

Job Summary:

We are seeking an accomplished Retail Parts and Accessories Assistant Manager to join our team at McGrath Family of Dealerships. As a critical member of our parts department, you will play a pivotal role in driving our company's key performance metrics by delivering remarkable customer experiences through effective management of associates.

Key Responsibilities:

  • Assist the Parts Manager in overseeing department operations, ensuring seamless execution of daily tasks and achieving sales goals.
  • Maintain accurate inventory levels and implement efficient stock management practices, minimizing waste and maximizing efficiency.
  • Process orders, receive shipments, and manage returns with precision and speed, meeting customer expectations.
  • Provide top-notch customer service by assisting customers with parts inquiries and resolving issues promptly, resulting in increased customer satisfaction.
  • Collaborate with service technicians to fulfill parts requests efficiently and effectively, enhancing overall customer satisfaction.
  • Train and mentor parts staff on best practices, enhancing their skills and knowledge, and contributing to the growth of the team.

Requirements:

  • A high school diploma or equivalent; an associate's degree in business or a related field is preferred.
  • Previous experience in a parts department or automotive service environment is essential.
  • Demonstrate strong organizational and multitasking skills, with excellent communication and interpersonal abilities.
  • Show attention to detail and possess strong problem-solving skills, able to analyze and resolve complex issues.

What We Offer:

  • Competitive salary: $60,000 - $70,000 per year, based on experience.
  • Medical, Dental, Vision Insurance.
  • PTO starting day one.
  • 401(k) + Company Match.
  • Growth Opportunities within the company.
  • Collaborative and Fun Culture.
  • Hours: Monday to Friday, 7:30am - 5:00pm.


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