Collision Center Manager
4 days ago
The Boyd Group is seeking a highly skilled and experienced Collision Center Manager to lead our team in delivering exceptional customer service and achieving business goals. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the collision repair center, ensuring that all team members are empowered to provide a WOW customer experience.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage and maintain accurate records of customer interactions and feedback
- Lead and motivate a team of experienced estimators and technicians to achieve business goals
- Collaborate with senior leadership to develop and implement business plans and strategies
- Monitor and analyze key performance indicators (KPIs) to inform business decisions
Requirements:
- Proven leadership experience in a collision repair environment or similar role
- Strong communication and interpersonal skills
- Ability to analyze data and make informed business decisions
- High school diploma or equivalent required; post-secondary education or equivalent preferred
Benefits:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Opportunities for professional growth and development
About Us:
The Boyd Group is a leading provider of collision repair services in North America. We are committed to delivering exceptional customer service and achieving business excellence through our people, processes, and technology. If you are a motivated and results-driven individual with a passion for delivering WOW customer experiences, we encourage you to apply for this exciting opportunity.
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