Sales and Customer Service Associate

2 days ago


Laurel, Mississippi, United States Galaxy Electronics Associates Inc Full time
Job Overview

We are seeking a highly skilled Sales and Customer Service Associate to join our team at Galaxy Electronics Associates Inc.

As an Inside Sales/Customer Service Representative, you will be responsible for managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction.

The ideal candidate will have strong communication skills, a customer-centric approach, and familiarity with PCB industry practices.

We offer a competitive salary of $45,000 per year, paid time off, and opportunities for career growth and development.

Responsibilities
  • Respond to inbound calls and emails from customers in a timely and professional manner
  • Gather information from customers to provide solutions and resolve issues efficiently
  • Utilize pre-approved scripts to address various customer service topics
  • Maintain positive relationships with customers by using effective communication and conflict resolution techniques
  • Document all customer interactions and maintain accurate records
  • Achieve personal and team sales quotas through effective sales strategies and techniques
  • Participate in regular training sessions to stay updated on industry trends and best practices
Requirements
  • High school diploma or equivalent required; previous experience in customer service or a similar role is preferred
  • Proficient in using computers and customer management software
  • Excellent verbal and written communication skills
  • Strong active listening skills and ability to work well under pressure
  • Organized and able to prioritize tasks effectively


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