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Client Engagement Specialist

2 months ago

Evanston, Illinois, United States Diamond Peak Recruiting Full time
Job Overview

About Us:

Diamond Peak Recruiting is a premier recruiting agency dedicated to the construction sector. Our mission is to connect exceptional talent with outstanding opportunities, aiding our clients in building robust and effective teams.

Position Summary:

We are in search of a Client Engagement Specialist who will focus on revitalizing existing contracts and nurturing relationships with our current clients in the construction field. This role is essential for sustaining and enhancing the partnerships we have cultivated, ensuring our clients receive unparalleled service and support for their hiring requirements.

Key Responsibilities:

  • Client Reengagement: Reconnect with current clients to assess their evolving needs, challenges, and objectives, positioning Diamond Peak Recruiting as their preferred partner for hiring solutions.
  • Relationship Development: Foster and sustain strong, long-lasting relationships with active clients, acting as their primary contact for all recruitment-related needs.
  • Account Oversight: Oversee a portfolio of clients, ensuring prompt and effective service delivery, including candidate placements, contract renewals, and ongoing support.
  • Client Assistance: Offer expert guidance and support to clients throughout the recruitment process, including needs analysis, candidate evaluation, and onboarding.
  • Market Awareness: Stay updated on trends and developments within the construction industry, sharing valuable insights with clients to enhance their competitive edge in hiring strategies.
  • Collaboration: Partner closely with our recruiting team to ensure client expectations are met and exceeded, facilitating seamless communication between clients and recruiters.
  • Reporting & Evaluation: Monitor client satisfaction, track key performance indicators, and provide regular updates to both clients and internal stakeholders, identifying areas for improvement and growth.

Qualifications:

  • Demonstrated experience in client relationship management, account management, or a similar role, ideally within the construction or recruiting sectors.
  • Strong comprehension of the construction industry and its hiring demands.
  • Exceptional communication and interpersonal skills, with the capability to build rapport and trust with clients.
  • Strategic mindset with a proactive approach to problem-solving and client engagement.
  • Ability to manage multiple accounts and projects concurrently, ensuring high levels of client satisfaction.
  • Proficiency in CRM software and other account management tools.
  • A Bachelor's degree in Business, Marketing, or a related field is preferred but not mandatory.

What We Provide:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for professional development and advancement within the organization.
  • A collaborative and supportive work atmosphere.