Service Associate II

1 week ago


Stoneham, Massachusetts, United States Eastern Bank Full time
About the Role

We are seeking a highly skilled and motivated Service Associate II to join our team at Eastern Bank. As a Service Associate II, you will be responsible for providing exceptional customer service and support to our customers, while also handling various banking transactions and operations.

Key Responsibilities
  • Provide exceptional customer service and support to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process various banking transactions, including deposits, withdrawals, and loan applications.
  • Handle customer complaints and concerns in a professional and courteous manner.
  • Work collaboratively with other team members to achieve sales and service goals.
  • Stay up-to-date with banking products and services, and make recommendations to customers as needed.
Requirements
  • High school diploma or equivalent required.
  • 2-4 years of sales experience in a retail, financial services, or hospitality environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales and service goals.
  • Basic business acumen and professionalism.
What We Offer

At Eastern Bank, we offer a comprehensive compensation package, including medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement. We are an equal opportunity employer and welcome applications from diverse candidates.



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