Service Coordinator Specialist
7 days ago
Salary Range: $55,000 - $70,000 per annum.
About C&C Lift Truck, Inc.C&C Lift Truck, Inc. is a leading forklift dealership in the New York, New Jersey, and Pennsylvania region. We are seeking an experienced Service Coordinator to join our team.
As a Service Coordinator, you will be responsible for providing exceptional customer service, coordinating daily technician schedules, and ensuring timely completion of service operations.
Responsibilities:- Handle incoming service calls via phone and email.
- Provide real-time updates to customers on expected service dates, ETAs, and returns.
- Utilize a proactive approach to customer service, anticipating needs and potential issues; resolve customer complaints in a timely manner.
- High School Diploma or equivalent.
- Proven experience as a dispatcher with a technical background in automotive repair (strongly preferred).
- Geographic understanding of New York, New Jersey, and Pennsylvania.
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