Customer Service Liaison

5 days ago


Acworth, Georgia, United States IAA Full time
About the Role

We are seeking a highly skilled Customer Service Liaison to join our team at IAA, an RB Global, Inc. company. As a key member of our operations team, you will play a vital role in ensuring exceptional customer experiences across various communication channels.

Key Responsibilities
  • Provide comprehensive customer support through mail, phone, and personal contact
  • Process orders and assignments, entering data into our internal systems
  • Verify pricing and delivery information
  • Respond to customer inquiries and requests
  • Set up new records and maintain existing ones
  • Perform clerical duties, including word processing and filing
  • Prepare paperwork for auction day and secure necessary approvals
  • Assist with other office tasks as needed
Requirements
  • Ability to communicate effectively with customers
  • Strong teamwork skills, with a willingness to assist colleagues
  • Digital literacy and proficiency
  • Effective time management skills
  • A positive attitude and strong work ethic
  • Ability to work independently
  • Excellent interpersonal skills
  • Professional appearance and demeanor
  • Potential for learning automobile titling skills
Compensation and Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA

IAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, our unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. We serve a global buyer base, located throughout over 170 countries, and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.



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