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UI/UX Engineer

2 months ago

New York, New York, United States ATD Technology LLC Full time
Job Overview

Position Title: Front End Developer

The Front End Developer role is essential in delivering technical support to a diverse user base, both on-site and remotely. This position will engage with a range of users, from executives to novice computer users. Responsibilities include supporting desktops, laptops, tablets, smartphones, printers, video conferencing, audio conferencing, software applications, and user training. Exceptional prioritization, responsiveness, customer service, and communication skills are crucial for success in this role. Consistent attendance and punctuality are expected to uphold the organization's reputation and service quality.

Key Responsibilities:

  • Manage Tier 1, 2, & 3 help desk escalations via tickets or phone.
  • Proficient in desktop support for both Windows and Mac environments.
  • Familiarity with SCCM, including patch management and troubleshooting on affected machines.
  • Install and maintain Windows and Mac operating systems.
  • Troubleshoot hardware, desktop and laptop networking (wired and wireless), and software issues on Windows and Mac OS.
  • Install, configure, and troubleshoot desktop applications and tools.
  • Possess technical knowledge of desktop and laptop hardware.
  • Configure and troubleshoot Office365 suite, Adobe, Zoom, and standard applications.
  • Understand file and folder permissions.
  • Install and troubleshoot printers and manage various types of scanners.
  • Configure and manage network printers, scanners, and peripheral devices.
  • Travel to client sites as necessary.
  • Resolve LAN connectivity issues and utilize IT Service Management Tools like ServiceNow.
  • Take ownership of queries, issues, and problems assigned to the Desktop Support team.
  • Collaborate with vendor support, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues.

Desired Qualifications:

  • Route tickets to appropriate support groups when necessary.
  • Identify and escalate high-priority issues effectively.
  • Provide timely updates on pending tickets.
  • Follow up with end users and support groups for ticket closure.
  • Deliver exceptional customer service.
  • Communicate with staff or clients to ascertain specific system requirements.
  • Analyze requirements and develop design concepts or modifications.
  • Document design specifications, installation instructions, and system-related information.
  • Verify the stability, interoperability, portability, security, and scalability of system architecture.
  • Collaborate with engineers or software developers to ensure compatibility of system components.
  • Provide technical guidance for system development or troubleshooting.
  • Identify necessary system data, hardware, or software components to meet user needs.
  • Guide customers or installation teams in implementing secure systems.
  • Monitor system operations to detect potential issues.

Minimum Education Requirements:

  • Bachelor's Degree in Computer Science or an Associate Degree with two years of technical support experience, or at least four years of technical support experience.

Additional Requirements:

  • Experience with Linux OS is preferred.

Employment Details:

  • On-site position
  • Contract to Hire (minimum evaluation period of 6 months)
  • Open to US Residents and green card holders
  • Reports to Lead Engineer and Desktop Support Manager
  • Multiple interviews required (initial video, subsequent in-person)

ATD Technology, LLC is a certified minority woman-owned business dedicated to matching qualified individuals with client programs while achieving financial and technical objectives for all parties involved. We offer a comprehensive range of staffing solutions, including Contract, Permanent, and Temp-to-Perm placements, serving Fortune 1000, mid-cap, and small-cap companies across Commercial, Public, and Government sectors.