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Guest Services Coordinator

2 months ago

Elmer, New Jersey, United States Jackmont Hospitality Full time
Job Overview

Company: Jackmont Hospitality

Role Objective

The primary aim of this position is to create a welcoming atmosphere that reflects the high standards of Jackmont Hospitality. The individual will be responsible for greeting guests upon their arrival, ensuring their dining experience is exceptional, and bidding them farewell as they depart.

Key Duties and Responsibilities

  • Warmly welcome both incoming and departing guests.
  • Assign seating in the dining area or bar, ensuring a seamless transition to the service team.
  • Promptly respond to incoming calls and provide necessary assistance.
  • Manage guest flow in dining and bar areas, providing accurate wait times when needed.
  • Engage guests while they wait with enjoyable interactions.
  • Address special requests and needs of guests.
  • Adhere to all relevant service standards and brand guidelines.

Qualifications

  • Natural friendliness and outgoing personality.
  • Ability to read and understand menus.
  • Capable of delivering clear greetings and farewells to guests, along with understanding their requests.
  • Effective communication skills to relay guest needs to team members.
  • Able to hear well in a bustling environment to respond to guest inquiries.
  • Must successfully pass a federal background check.

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