Customer Service Director

3 weeks ago


Farmington, Missouri, United States Lincare Holdings Full time
Job Summary

This is a challenging and rewarding opportunity to lead a team of customer service professionals as a Customer Service Director at Lincare Holdings. As a key member of our organization, you will be responsible for ensuring that payer contractual requirements are met, sales efforts are supported through exceptional customer service, and revenue is payable.

Key Responsibilities
  • Team Management: Manage a team of employees to achieve high levels of performance and productivity.
  • Operational Standards: Direct, evaluate, and monitor the center implementation of operational standards, resulting in effective customer services and coordination of care.
  • Staff Development: Effectively guide, direct, mentor, and counsel staff as appropriate to facilitate their professional development.
Requirements
  • Bachelor's Degree or 2-3 years progressive lead/supervisory experience.
  • Solid knowledge of inbound call center services, insurance guidelines, and reimbursement practices.

Salary: $65,000 - $80,000 per year, depending on experience.



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