Reservations Supervisor

3 weeks ago


Denver, Colorado, United States The One Group Full time
Job Title:

Reservations Supervisor

About The One Group:

The One Group is a leading hospitality company that offers exceptional dining experiences. Our team of professionals is dedicated to providing outstanding service and creating memorable moments for our guests.

Job Summary:

We are seeking an experienced Reservations Supervisor to join our team in Denver, CO. As a key member of our Call Center team, you will be responsible for overseeing the day-to-day operations, ensuring excellent customer service, and managing a team of Reservation Agents.

Key Responsibilities:
  • Oversight of Reservation Agents and monitoring of phone calls and emails to ensure adherence to TOG standard procedures
  • Weekly full venue checks using OpenTable to identify irregular patterns and opportunities for improvement
  • Assigning daily tasks and ensuring their completion, as well as addressing any concerns or issues that may arise
  • Maintaining accurate employee records, including development and counseling information
Required Skills and Qualifications:
  • Strong leadership and communication skills, with the ability to motivate and guide a team
  • Exceptional customer service skills, with a focus on resolving guest complaints and issues efficiently
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines
  • Proficiency in OpenTable management software and other relevant tools
Benefits:
  • Competitive salary: $55,000 - $65,000 per year
  • Comprehensive benefits package, including medical, dental, vision, and life insurance
  • 401(k) plan with company match
  • Paid time off and holidays
  • Employee assistance program (EAP)
Other Benefits:
  • Free meals provided while working
  • $250 monthly commuter bonus for full-time employees
  • Flexible scheduling options to accommodate work-life balance
What We Offer:

The One Group offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.



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