Family Medicine Patient Services Specialist
1 day ago
This position is responsible for ensuring the smooth operation of the clinic patient flow. The ideal candidate will provide excellent customer service to patients and colleagues, ensuring a positive experience for all. Responsibilities include answering phones, scheduling patient visits, patient check-in & check-out, insurance verification, benefits verification, and collecting payments. The successful candidate will also be responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department. Employees may have cash-handling responsibilities.
Key Responsibilities
* Provide exceptional customer service to patients and colleagues
* Answer phones and respond to patient inquiries
* Schedule patient visits and manage patient flow
* Verify insurance and benefits information
* Collect payments and process charges for clinic services
* File insurance claims and respond to requests for information from patients and insurance companies
* Maintain accurate and up-to-date records
Requirements
* High School diploma or equivalent required
* 1 year of customer service or office experience preferred
* Additional education may substitute for experience requirement
Work Environment
This position is located in a fast-paced clinical environment. The ideal candidate will be able to work effectively in a team environment and provide excellent customer service to patients and colleagues.
Equal Employment Opportunity
Texas Tech University Health Sciences Center is an equal employment opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, or status as a protected veteran.
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