Service Advisor

About the Role:

We are seeking a skilled Service Advisor to join our team at Shottenkirk CDJR Granbury. As a Service Advisor, you will be responsible for greeting customers, assisting with inquiries, and providing top-notch service to ensure a positive experience for every customer.

Key Responsibilities:

• Greet customers and assist them with any inquiries.
• Consult with customers on applicable service specials.
• Document services declined and ask for follow-up on future service considerations.
• Keep customers informed on completion times, service expenses, and possible changes.
• Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns are addressed.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience.
• Build strong relationships with the customers.

What We Offer:

• Competitive pay plan
• Medical benefits
• 401(k) retirement plan
• Excellent training programs
• Opportunities for career advancement

Requirements:

• Service Advisor experience required
• An energetic, upbeat, engaging attitude
• CDK experience is a plus
• Must have a professional appearance, computer skills, and the ability to multi-task in a fast-paced environment
• Valid Driver's license and clean driving record

Why Choose Shottenkirk?

We are a family-owned business with over 60 years of history, and we understand the importance of fostering a supportive and inclusive workplace culture. Join a team where people come first, and where your contributions are valued and recognized.