Customer Experience Specialist

4 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Chico's Full time

**Job Description**

We are seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will play a key role in promoting a customer-focused sales culture, ensuring great customer experiences, and meeting company sales goals.

Main Responsibilities

  • Drive for Results:
    • Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers
    • Maintain knowledge of current sales and promotions, as well as pricing and visual standards
    • Maintain standards in merchandise handling, presentation, loss prevention, and other duties as directed by management
  • Customer Experience:
    • Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience
    • Ensure prompt resolution of customer concerns and maintain a fast and efficient register experience
  • Operational Excellence:
    • Support replenishment activities that keep the store full and abundant
    • Assist with locate fulfillment and visual directives, including floor sets, window changes, visual presentations, signage placement, etc.
  • Teamwork and Growth:
    • Promote an inclusive, collaborative approach to problem-solving
    • Seek personal developmental opportunities and readily solicit feedback

Requirements

  • High School diploma or equivalent
  • Retail or sales experience preferred
  • Must be 18 years of age or older
  • Excellent communication skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Strong organizational skills and ability to multitask in a fast-paced environment
  • Able to communicate with customers, associates, and management

Compensation and Benefits

This position offers a competitive salary range of $12.00 to $15.00 per hour, depending on individual qualifications. Regular attendance is essential to ensure adequate coverage to meet company objectives. A flexible work schedule, including nights, weekends, and holidays, is required.



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