Customer Experience Specialist
4 days ago
**Job Description**
We are seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will play a key role in promoting a customer-focused sales culture, ensuring great customer experiences, and meeting company sales goals.
Main Responsibilities
- Drive for Results:
- Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers
- Maintain knowledge of current sales and promotions, as well as pricing and visual standards
- Maintain standards in merchandise handling, presentation, loss prevention, and other duties as directed by management
- Customer Experience:
- Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience
- Ensure prompt resolution of customer concerns and maintain a fast and efficient register experience
- Operational Excellence:
- Support replenishment activities that keep the store full and abundant
- Assist with locate fulfillment and visual directives, including floor sets, window changes, visual presentations, signage placement, etc.
- Teamwork and Growth:
- Promote an inclusive, collaborative approach to problem-solving
- Seek personal developmental opportunities and readily solicit feedback
Requirements
- High School diploma or equivalent
- Retail or sales experience preferred
- Must be 18 years of age or older
- Excellent communication skills
- Excellent customer service skills
- Able to learn or adapt to technology provided by the company
- Strong organizational skills and ability to multitask in a fast-paced environment
- Able to communicate with customers, associates, and management
Compensation and Benefits
This position offers a competitive salary range of $12.00 to $15.00 per hour, depending on individual qualifications. Regular attendance is essential to ensure adequate coverage to meet company objectives. A flexible work schedule, including nights, weekends, and holidays, is required.
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