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Service Technician

2 months ago

Huntsville, Alabama, United States Groundworks Full time
Service Technician Job Description

At Groundworks, we're seeking a skilled Service Technician to join our team in the Huntsville, AL area. As a Service Technician, you'll play a crucial role in partnering with customers to inspect and service preexisting foundation repair and water management solutions.

Key Responsibilities:
  • Execute appointments scheduled with customers
  • Travel to customers' homes based on assigned appointments
  • Build long-term relationships with customers and professionally represent the company
  • Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
  • Perform annual customer maintenance visits, examining work previously completed
  • Perform reactive service appointments, diagnose, and fix any issues
  • Install additional products purchased by the customer as necessary
  • Adhere to safety regulations and procedures when carrying out responsibilities
  • Examine solutions installed by the company and determine potential warranty or non-warranty work
  • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Requirements:
  • Full-time
  • Remote & Onsite: Reporting into and working remotely of Branch location
  • Servicing area within territory

We offer a competitive compensation package, including base pay + commission with NO CAP on earnings, average annual earnings $120,000, company vehicle and gas card provided, full-time non-seasonal work, pre-qualified, high-quality appointments, no cold-calling required, advanced leadership training opportunities from a promote from within led culture, benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods, and equity in North America's Leading Foundation Repair and Water Management Company.