Contact Center Agent

2 days ago


Mountain Home, Idaho, United States Pioneer Federal Credit Union Full time

Pioneer Federal Credit Union is seeking a skilled Contact Center Agent to join our team in Mountain Home, ID.

This role involves providing exceptional customer service to members via phone, email, and chat, ensuring that their needs are met promptly and efficiently.

Key responsibilities include:

  • Handling high-volume calls and responding to member inquiries in a timely and professional manner
  • Resolving complex issues and escalating them to management when necessary
  • Maintaining accurate records of member interactions and updating relevant systems

The successful candidate will possess excellent communication, problem-solving, and analytical skills, as well as the ability to work effectively in a team environment.

Pioneer offers a competitive salary of $16.59 per hour and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.



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