Roving Personal Banker

We are seeking a highly skilled and adaptable Roving Personal Banker to join our team in the Capital PA District. As a Roving Personal Banker, you will provide exceptional customer service and support across various branch locations within the district.

• Provide support to branch locations within the district, ensuring seamless customer service and minimizing disruptions.
• Be flexible and adaptable to changing priorities and new surroundings, while maintaining a focus on customer needs.
• Participate in delivering exceptional customer experiences by building relationships through proactive outreach and proposing suitable products and services.
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
• Develop a deep understanding of bank products and services to effectively connect with customers' needs.
• Interact with customers to demonstrate care and build strong relationships.
• Provide customers with suitable options for bank products and services.
• Refer customers' financial needs to other bankers and partners as necessary.

• 6+ months of customer-facing experience, or equivalent demonstrated through work experience, training, military experience, or education.

• Customer service focus with experience handling complex transactions across multiple systems.
• Experience proactively engaging with customers through outreach via phone or email.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
• Experience working with others on a team to meet customer needs.
• Experience fostering and developing strong customer relationships.
• Ability to build strong relationships with internal partners.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Ability to interact with integrity and professionalism with customers and team members.

• Ability to travel 100% of the time within the district.
• Commute to assigned locations for the duration of the branch assignment (reimbursement for mileage provided).
• Ability to work a schedule that may include most Saturdays.
• Maintains cash drawer, cash handling, and balancing, and spends time completing service-related tasks as needed.
• This position is not eligible for Visa sponsorship.
• This position requires SAFE registration at the time of employment.