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Assistant General Manager
2 months ago
We are seeking a highly skilled and experienced Assistant General Manager to join our team at Hampton Inn & Suites West Lafayette. As a key member of our hotel management team, you will be responsible for assisting the General Manager in leading and inspiring our team to provide exceptional guest experiences.
Key Responsibilities- Assist the General Manager in all aspects of hotel operations, including day-to-day staff management and guest services.
- Ensure compliance with standard operating procedures, policies, and service standards.
- Handle guest complaints and oversee the service recovery process.
- Assist in managing the hotel budget and ensuring revenue and guest satisfaction goals are met.
- Participate in developing short-term and long-term strategic goals for performance improvement.
- Understand and analyze the hotel's profit and loss statement.
- Meet all reporting deadlines daily, weekly, and monthly.
- Work closely with department managers and the General Manager to maximize room yield and hotel revenue.
- Oversee and manage all hotel departments and work closely with department heads daily.
- Maintain effective communication between departments and the General Manager.
- Be responsible for occupational health, fire, and life safety.
- Strive to improve service performance and maintain a high level of customer satisfaction.
- Maintain a friendly, cheerful, and courteous demeanor at all times.
- Utilize interpersonal and communication skills to lead, influence, and encourage others, leading by example.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviors.
- Strive to improve service performance and maintain a high level of customer satisfaction.
- Communicate clear and consistent messages regarding processes throughout all departments.
- Develop specific goals and plans to prioritize, organize, and meet the expectations of customers on a daily basis.
- Daily support the different departments in their daily operations.
- Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge and skills.
- A professional demeanor and a warm and welcoming personality.
- The ability to engage easily and actively connect with others.
- Genuine care and compassion for others.
- Natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
- The ability to create confidence and trust while communicating the right message at the right time.
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
- Direct yet tactful and considerate of the audience.
- The ability to speak with others using clear and professional language.
- Availability to work days, nights, weekends, and holidays.
- A clean and professional appearance.
- Hotel management experience required, and a hospitality degree preferred.
The Assistant General Manager role requires standing, walking, and sitting for extended periods throughout the shift. The ability to read and visually verify information in a variety of formats is also required. Additionally, the ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination, is necessary. The role also requires the ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
Benefits- Employee Referral Program
- Bonus Program
- Merit Increase
- Paid Vacation
- Flex Days
- 401k with Employer Contribution
- Medical, Dental, Vision
- Life Insurance
- Long-term/Short-term Disability
- Accident Insurance
- Critical Insurance
