Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Professional to join our team at Jobot. As a Technical Support Professional, you will be responsible for providing top-notch technical support to our customers, ensuring they have the best possible user experience.
Key Responsibilities- Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
- Document all customer interactions and resolutions in the existing case management systems.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process.
- Conduct remote troubleshooting and provide clear instructions to end-users.
- Test alternative pathways until you resolve an issue.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
- Proven work experience in technical support for a minimum of 3 years.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English with excellent communication skills.
- Customer-oriented and cool-tempered.
- BSc/BA in IT, Computer Science or relevant field.
- Professional certification (e.g., CompTIA A+) will be an advantage.
- Experience with Remote Desktop Troubleshooting is a must.
- Ability to work in a fast-paced environment and prioritize work to meet deadlines.
Jobot is a growing managed services company specializing in cybersecurity, compliance, and managed IT security. We offer superb career growth opportunities, great compensation, and benefits.
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