Senior IT Analyst
3 weeks ago
About the Role
Bristol-Myers Squibb is seeking a highly skilled Senior IT Analyst to join our team. As a Senior IT Analyst, you will be responsible for providing technical support to teams within the organization, and to external clients. You will assist with systems integrations, maintain and update technical documents and procedures, identify and resolve technical issues, manage coordination at a local and international level where required, deliver regular and customized training to teams within the business, and prepare maintenance plans and upgrading schedules for the organization's systems.
Key Responsibilities
- Provide technical support to teams within the organization, and to external clients
- Assist with systems integrations
- Maintain and update technical documents and procedures
- Identify and resolve technical issues
- Manage coordination at a local and international level where required
- Deliver regular and customized training to teams within the business
- Prepare maintenance plans and upgrading schedules for the organization's systems
Requirements
- 5+ years of experience supporting enterprise applications
- Support ITIL process including Incident Management, Problem Management and Change Management
- Associate degree in computer science, Computer Engineering, Information Technology, Information Systems, or a related field
- Field incoming problem tickets from end users to resolve application and software issues within desktop applications, servers, databases, and other mission-critical systems
- Provide first contact support of incoming requests to the service desk for IT supported applications via telephone, web portal and email to ensure courteous, timely, and effective resolution of end-user issues
- Must have 1+ years of hands-on experience in a biotech manufacturing and supply chain environment
- Working knowledge of regulatory requirements and how they relate to existing and new
- Business systems and practices, primarily GDPs
- Sound understanding of a Cell Therapy manufacturing facility IT Architecture and IT Infrastructure including Networks, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc.
What We Offer
- Competitive salary range of $75,000-$95,000
- Incentive cash and stock opportunities (based on eligibility)
- Medical, pharmacy, dental and vision care
- Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP)
- Financial well-being resources and a 401(K)
- Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support
- Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility
- Parental, caregiver, bereavement, and military leave
- Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources
- Tuition reimbursement and a recognition program
About Bristol-Myers Squibb
Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
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