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Customer Service Representative

2 months ago

Wichita, Kansas, United States free-classifieds-usa Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Marriott Hotels. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and concerns in a prompt and courteous manner.
  • Handle customer inquiries and resolve issues through various communication channels, including phone, email, and chat.
  • Process reservation requests and support basic loyalty and customer care requests.
  • Identify guest reservation needs and follow sales techniques to maximize revenue.
  • Ensure compliance with company policies and procedures, maintaining confidentiality and protecting company assets.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using technology, including CRM systems and communication tools.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.

Apply Now:

Join our team of hospitality professionals and take the first step towards a rewarding career at Marriott Hotels. Apply now and become a part of our commitment to excellence in customer service.