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Customer Service Specialist

1 week ago


Orange Park, Florida, United States AutoZone Full time

**Job Description:**

The Customer Service Specialist role at AutoZone is designed to provide exceptional customer experiences and drive sales through various channels. This position requires a strong understanding of automotive parts and excellent communication skills to effectively engage with customers and colleagues.

Main Responsibilities:

  1. Customer Service: Provide WOW customer service by exceeding customer expectations and addressing their needs promptly and efficiently.
  2. Store Operations: Ensure assigned store tasks are completed in a timely manner on assigned shift, maintaining a clean and organized store environment.
  3. Cash Handling: Operate cash registers accurately and follow established cash handling procedures to minimize errors and prevent loss.
  4. Safety and Security: Maintain a safe working environment by adhering to company policies and loss prevention procedures, reporting any safety concerns or incidents to management.
  5. Merchandise Management: Restock merchandise and maintain store appearance and merchandising standards as directed by management.
  6. Product Knowledge: Utilize ZNET to assist customers with product location and recommendations, maintaining up-to-date product knowledge and current promotions through AutoZone systems and information sources.
  7. Tech Support: Assist customers with technical issues related to products and services, providing accurate and helpful advice and guidance.
  8. Communication: Communicate effectively with colleagues and management regarding customer concerns and employee matters, developing and maintaining effective relationships with all stakeholders.

Requirements:

  • High School diploma or equivalent required
  • Basic knowledge of automotive parts and experience working in a retail environment preferred
  • Excellent communication and interpersonal skills
  • Ability to lift, load, and deliver merchandise (up to 50 pounds)
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays