Service Delivery Representative
1 week ago
We are seeking a highly motivated and experienced Service Delivery Expert to join our team as a Customer Account Manager. As a key member of our Call Center, you will be responsible for delivering exceptional customer experiences, driving business growth, and contributing to the development of sales strategies.
This is a challenging yet rewarding opportunity for someone who thrives in a fast-paced environment and is committed to providing outstanding service. The successful candidate will be responsible for learning customer household needs, transferring services, providing information, and escalating complaints as needed. They will also contribute to the development of sales strategies and collaborate with colleagues to achieve monthly revenue and sales quotas.
Key Responsibilities:
• Deliver exceptional customer experiences through phone interactions and resolve issues effectively
• Develop and implement sales strategies to drive business growth
• Collaborate with colleagues to achieve sales targets and contribute to the development of sales strategies
• Participate in ongoing training and development programs to enhance skills and knowledge
Requirements:
• College degree (preferred)
• High school diploma or equivalent (required)
• Minimum 6 months of customer-facing experience (required)
• At least 6 months of employment in a call center (preferred)
• Familiarity with computerized systems and basic operations of Windows/Apple operating systems, internet browsers, and email software
Compensation and Benefits:
Estimated salary: $45,000 - $60,000 per year, depending on experience
Competitive hourly rate plus performance-based pay
Opportunities for professional growth and development
A dynamic team environment and a commitment to work-life balance
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