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Banking Assistant

1 week ago

Holland, Michigan, United States Fifth Third Part time
Assisting Customers in Achieving Financial Goals

The Banking Assistant plays a crucial role in ensuring customers receive exceptional support throughout their financial journey. By fostering strong relationships and staying up-to-date on product knowledge, you will empower customers to achieve their objectives and thrive in their personal and professional lives.

**Key Responsibilities:**

• Respond to customer inquiries and address concerns in a timely and empathetic manner

• Collaborate with internal teams to resolve customer complaints and issues efficiently

• Provide personalized recommendations and guidance on banking products and services

• Maintain accurate records and stay organized to meet performance expectations

• Embed the company's values by modeling inclusive behavior and promoting a positive work environment

**Requirements:**

• High school diploma or equivalent required; relevant work experience preferred

• Excellent communication and interpersonal skills to build trust with customers

• Ability to work in a fast-paced environment with multiple priorities and deadlines

• Familiarity with banking products and services a plus

• Strong understanding of customer service principles and best practices

Your Benefits:

This role offers a competitive salary and comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, you will have access to ongoing training and development opportunities to enhance your skills and advance your career.