Guitar Instrument Craftsman

4 days ago


Pennellville, United States Guitar Center Full time

About Guitar Center

Guitar Center is a world of creativity and music that encourages staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.

We believe in creating inclusive environments that put our customers first, all while fulfilling our mission. As a key part of this mission, we're seeking a skilled Guitar Instrument Craftsman to join our team.

Salary

$16.00-$24.00 per hour plus commission, depending on background and experience.

About the Role

As a Guitar Instrument Craftsman, you will be responsible for providing maintenance and repair services on customer-owned instruments, as well as assisting with the maintenance of specific store inventory. You will play a critical role in building and increasing business through great customer experience and quality work.

Key Characteristics

  • CUSTOMER FOCUS: Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way, approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • INITIATIVE: Identifies opportunities & issues and follows through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so.
  • SELLING: Able to work through GC certification program to gain a base understanding of products and sales techniques.
  • TRAINING: Able to effectively train learners and communicate information and techniques so that they are retained.

Responsibilities

  • Interact with customers, ensuring a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store owned gear, as requested
  • Complete warranty repair work
  • Additional duties as assigned

Requirements

  • Skilled understanding of repairing Guitars

Benefits

Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Equal Opportunity Employer

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.



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