Retail Sales Ambassador
4 days ago
As a key member of our team, you will bring our brand to life for customers by delivering exceptional customer service and fostering brand loyalty. You will be responsible for engaging with customers, providing expert product knowledge, and using this expertise to educate, inform, and inspire customers. Through collaboration with your leadership team, you will deliver a best-in-class customer experience using an omni-channel approach.
Key Responsibilities:
- Develop in-depth knowledge of the brand's selling behaviors and leverage these behaviors to provide a premium customer experience.
- Acknowledge and assist customers promptly, locating merchandise efficiently and answering questions accurately.
- Offer personalized style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Promote loyalty programs to customers, educating them on the benefits and value of these initiatives.
- Leverage omni-channel offerings to deliver a seamless customer experience.
- Support sales floor, fitting room, checkout, and back-of-house processes as required.
- Respond courteously and professionally to internal and external requests.
Who We're Looking For
- A skilled communicator with the ability to utilize technology effectively and engage with customers and colleagues to meet goals.
- A problem-solver with a focus on continuous improvement, always learning, open to feedback, and taking action as required.
- Able to handle customer interactions and potential issues/concerns in a courteous and professional manner.
- Utilize basic information-gathering skills to solve problems.
- Able to learn procedural knowledge acquired through on-the-job training.
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