Service Delivery Specialist

5 days ago


Jacksonville, Florida, United States MV Transportation Full time
Service Delivery and Quality Assurance

MV Transportation is seeking an experienced Road Supervisor to lead our service delivery and quality assurance efforts. In this key role, you will be responsible for ensuring that our transportation services meet the highest standards of quality and safety.

Your Key Responsibilities:

  • Develop and implement quality assurance processes to ensure consistency and excellence in our transportation services.
  • Conduct regular site checks to monitor street operations and identify potential issues.
  • Collaborate with dispatch and operations staff to resolve any issues that may arise during service delivery.
  • Communicate regularly with clients to ensure their needs are being met and provide recommendations for improvement.

Requirements:

  • A high school diploma or equivalent is required, along with certifications according to local contract requirements.
  • Previous passenger transportation experience in a similar environment is essential, with previous training and/or field supervision experience preferred but not required.
  • You must have excellent safety and service records, knowledge of local training programs and operations, and familiarity with service areas.
  • Strong communication and problem-solving skills are also essential, as well as the ability to work independently and objectively.


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