Part Time Representative with Excellent Communication Skills
4 days ago
Medical Transportation Management (MTM) is a leading provider of non-emergency medical transportation services. Our goal is to deliver safe, reliable, and compassionate care to our members and their families.
Job DescriptionThe Part Time Bi-Lingual Customer Service Representative is responsible for handling incoming calls and providing exceptional customer service to our members. This includes verifying eligibility, coordinating non-emergent transportation, and maintaining confidentiality in a fast-paced environment.
Key Responsibilities- Handle inbound calls from our members to verify eligibility and coordinate non-emergent transportation using MTM systems
- Develop and maintain relationships with members to understand their needs and concerns
- Collaborate with internal teams to resolve issues and improve member satisfaction
- Participate in ongoing training and development to enhance skills and knowledge
- Demonstrated ability to work in a fast-paced environment and prioritize multiple tasks
- Excellent communication and interpersonal skills
- Bilingual skills in English and another language
- High school diploma or equivalent required; degree in a related field preferred
As a valued member of our team, you will receive a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
Why Work for MTM?At MTM, we value our employees and offer a supportive and inclusive work environment. We are committed to delivering exceptional customer service and making a positive impact in our community. If you share our values and passion for delivering outstanding results, we encourage you to apply.
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