Store Operations Manager
4 weeks ago
Job Summary:
The Store Manager is a key leadership role responsible for the overall success of our service center. This individual will oversee all day-to-day operations, ensuring optimal performance and profitability. The ideal candidate will have a strong background in customer service, sales, and team management.
Key Responsibilities:
- Leadership and Team Development: Provide guidance and training to team members, fostering a positive and supportive work environment.
- Customer Service and Sales: Deliver exceptional customer service, identify customer needs, and adapt service capabilities to meet expectations.
- Operations and Safety: Direct safety and policy compliance, maintain equipment, and ensure efficient utilization of company resources.
- Financial Management: Oversee sales, margins, and expenses to achieve profitability goals.
- Inventory Management: Manage inventory levels, perform end-of-day closeouts, and process paperwork.
- Continuous Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction, labor productivity, and service quality.
Requirements:
- Technical Skills: Microsoft Office, Excel, Word, and database/ODBC experience.
- Customer Service Experience: Prior experience in customer service environments, including order entry and customer interaction.
- Phone Etiquette: Strong phone etiquette and communication skills.
About Us:
Shrader Tire & Oil is a leading provider of innovative solutions for the transportation industry. We are committed to delivering top-level service to our customers and offer opportunities for career advancement and professional growth.
Benefits:
We offer a comprehensive benefits package, including medical, vision, and dental insurance, paid time off, and a 401(k) plan.
Equal Employment Opportunity:
We are an equal employment opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, or protected veteran status.
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