Healthcare Operations Manager, Care Planning
3 weeks ago
About Us:
Careforth supports family caregivers across the United States, providing them with the necessary tools and resources to care for their loved ones at home. With a focus on delivering high-quality services, our organization strives to create experiences that are accessible and welcoming to everyone.
Position Overview:
The Care Management Lead is responsible for supporting the clinical quality and compliance of care management services. As a key member of the care management team, this position requires strong leadership and collaboration skills to work with teams, ensure compliance with documentation standards, required regulations, and best practices.
Key Responsibilities:
- Provide guidance and support to care management team members, ensuring compliance with regulatory requirements and organizational policies
- Develop and implement strategies to improve the quality of care management services, focusing on patient safety and satisfaction
- Collaborate with cross-functional teams to ensure seamless integration of care management services with other organizational functions
- Conduct regular audits and reviews to ensure compliance with regulatory requirements and organizational policies
- Identify areas for improvement and develop plans to address these gaps, ensuring continuous quality improvement
- Mentor and coach care management team members, enhancing their skills and abilities to deliver high-quality care management services
- Work closely with the Manager, Care Management to develop and implement strategic plans to drive business growth and expansion
Requirements:
- Bachelor's degree or equivalent, preferably in a health care or social services discipline along with a minimum of 4-6 years of experience in case management and care planning for older adults with complex medical conditions and/or individuals with disabilities, preferably in a healthcare, long-term care, social service, or community setting
- An active RN license is required
- Demonstrated ability to coach and mentor others
- Working knowledge of case management systems, community service, and delivery systems, and Microsoft Office suite
- Ability to travel (usually by automobile) within assigned geographic area may be required; valid driver's license and automobile insurance is required
- Additional state-specific qualifications may be required
Salary: $80,000 - $100,000 per year, depending on experience and location.
About Careforth:
Careforth is committed to creating experiences that are accessible and welcoming to everyone, while also striving to improve health outcomes and keep care at home longer. Our organization values diversity, equity, and inclusion, and we seek employees who share these values.
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