Veterinary Scheduling Expert

3 weeks ago


Phoenix, Arizona, United States Desert Ark Veterinary Care Full time

Desert Ark Veterinary Care is seeking a highly skilled Veterinary Scheduling Expert to join our team. This role offers a unique opportunity to focus on high-level care coordination triage, ensuring seamless support for pet parents and their furry friends. The ideal candidate will possess exceptional phone skills, emotional intelligence, and the ability to work efficiently in a fast-paced environment.

What You'll Do:
  • Apply your experience in phone etiquette and emotional intelligence to support pet parents in scheduling visits
  • Confidently and efficiently triage patient needs over the phone, ensuring each pet receives the right care at the right time
  • Guide pet parents with timely and accurate decision making to schedule optimal appointments across our three hospitals

Why Join Us?

  • Unique role with a focus on high-level care coordination triage without diverting attention to in-person experiences
  • Part of a specialized team dedicated to providing seamless support
  • Competitive pay, collaborative work environment, and a team that shares your commitment to pet health
Requirements:
  • 7 years of experience working within the veterinary space demonstrating a clear understanding of patient needs and prioritizing varying levels of pet health concerns
  • Exceptional phone skills, efficiency, engagement, and ability to handle calls with empathy and accuracy
  • Proven experience in triaging patient needs and recommending appropriate scheduling solutions
  • Available for 6 a.m. to 6 p.m. shifts three days per week


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