DME Operations Director

18 hours ago


Gilbert, Arizona, United States Owens & Minor, Inc. Full time
Job Overview

We are seeking a seasoned professional to lead our transportation team at Apria Healthcare LLC. As a Transportation Management Lead, you will be responsible for overseeing the daily operations of our team, ensuring seamless execution and exceptional patient experience.

About Us

Apria Healthcare LLC is a global healthcare company dedicated to improving the quality of life for patients at home. Our mission is to empower customers to advance healthcare by providing integrated technologies, products, and services across the full continuum of care.

Key Responsibilities
  • Create a productive team atmosphere with open communication culture.
  • Set clear team goals and objectives.
  • Motivate team members to perform at their best.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Encourage creativity and innovation.
  • Suggest and organize team-building activities.
Essential Duties and Responsibilities
  • Delegate tasks and set deadlines.
  • Oversee day-to-day operation and ensure timely completion of tasks.
  • Monitor team performance and report on metrics.
  • Perform quality checks on individual work performance, identify training needs, and provide coaching.
  • Ensure team members complete order processing using current tools, processes, and technology.
  • Oversee engagement of patients and referral sources in order status, ensuring timely follow-up as needed.
  • Responsible for front desk reception area and the supervision of Branch Coordinators.
  • May assist in implementing new policies and programs.
  • May assist Sales when necessary to maintain contact with major accounts and key referral sources within branch territory.
  • Performs other duties as required.
Supervisory Responsibilities
  • This position supervises all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.
  • Provides direction and guidance in work assignments.
  • Provides timely coaching and feedback to staff.
  • Ensures work assignments are completed accurately, efficiently, and timely.
Requirements and Qualifications
  • Proven work experience as a team leader or supervisor.
  • In-depth knowledge of performance metrics and data analysis.
  • Good PC skills, especially MS Excel.
  • Degree in management or training in team leading is a plus.
  • MUST HAVE A CDL.
  • Must have a minimum of (1) year DME experience.
Estimated Salary:

$60,000 - $80,000 per year



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