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Housekeeping Senior Lead

2 months ago

Fort Wayne, Indiana, United States Crestline Hotels and Resorts Full time

Job Summary:

The Housekeeping Senior Lead is responsible for coordinating work activities of the Housekeeping staff in a hotel setting. This role requires strong leadership and communication skills to ensure seamless operations and exceptional guest satisfaction.

Key Responsibilities:

  • Resolve guest complaints in a timely and professional manner, ensuring guest satisfaction and loyalty.
  • Monitor and maintain the cleanliness, sanitation, and organization of assigned work areas, adhering to high standards of quality and safety.
  • Verify room status on the morning report, report discrepant rooms, and prioritize and update the status of check-out rooms to ensure efficient room assignment and guest satisfaction.
  • Ensure that assigned staff have reported to work, document any late or absent employees, and coordinate breaks for assigned staff to maintain a productive work environment.
  • Prepare and distribute assignment sheets to assigned staff, review priorities, and communicate additions or changes to the assignment sheets as needed.
  • Assign designated guest room keys and beepers to assigned staff, maintain accurate records, and ensure the security of keys.
  • Inspect supply levels of floor closets, assign designated personnel to rectify any deficiencies, and check Room Attendant's carts for proper supplies, neatness, cleanliness, and mechanical problems.
  • Inspect rooms cleaned by assigned Room Attendants, using designated checklists, and directly contact Room Attendants to relay any deficiencies to be corrected.
  • Update room status after approving cleanliness and condition in accordance with departmental standards, check vacant rooms, verify status, and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status, mark dirty sheets of randomly selected assigned rooms, and follow up to ensure Room Attendants have changed bed sheets.
  • Counsel Room Attendants on any discrepancies, inspect public areas/bathrooms, fitness center, pool area, offices, and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists, and directly contact respective personnel to relay any deficiencies to be corrected.
  • Complete work orders for maintenance repairs and submit to the Housekeeping Clerk, contact Engineering directly for urgent repairs, and conduct training of staff as assigned.
  • Provide feedback on staff performance to the manager, report disciplinary problems to the manager, and participate in the counseling of employees.
  • Document pertinent information in the department log book, complete all paperwork and closing duties before leaving, and review status of assignments and any follow-up action with the manager and/or on-coming supervisor.
  • Check P.M. reports for accuracy and completeness, and complete night counts in accordance with departmental standards.

Requirements:

  • High School Graduate or General Education Degree (GED) or work equivalent.
  • 2 years of experience as a Room Attendant.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.