Clinical Relationship Manager, Teletherapy Expert

7 days ago

New York, New York, United States Presence Full time
Teletherapy Clinical Success Role

We are seeking a skilled Clinical Relationship Manager to join our team at Presence. This role will focus on building and maintaining mutually beneficial relationships between school district accounts and providers. As a Clinical Relationship Manager, you will work closely with the sales and customer success teams to ensure that clients receive the therapy and evaluation services they need.

Responsibilities
  • Provide clinical consultations throughout the service lifecycle to both school district partners and providers by embedding sound clinical practices that strengthen and sustain a mutually beneficial relationship.
  • Serve as a clinical consultant and strategic partner for Presence Sales, Customer Success teams, and school district accounts to determine district-specific service needs & caseload requirements.
  • Inform clinically sound implementation of practices by using a clinical framework to set, communicate, and support expectations, monitoring and supporting adjustments to the services as needed.
  • Establish successful working relationships for clinical involvement by providing ongoing clinical consultation and support related to service offerings and changes, during Sales pre-contract stages, welcome calls, upsells, cross-sells, maintenance stages of accounts, and renewals by ensuring transparent and rigorous informational exchanges relevant to clinical needs and expectations.
  • Advise Sales and Customer Success teams on contractual agreements to match clinical needs with district requirements, considering the specific components that are needed in order to give accurate quotes, such as committed caseload needs, practice complexity, allocated caseload hours, referral timeline needs, and consideration of low incidence populations.
  • Inform decisions on account level expectations that shape parameters for successful clinical services and ensure the expectations are delineated and delivered downstream in the account relationship, re-engaging when service level needs change.
  • Support strategic clinical account reviews on an ongoing basis based on account needs, and complete end-of-year closeouts with school districts and partnership development teams, translating important clinical information to inform clinical account health maintenance.
  • Partner with Sales and Customer Success teams at conferences and meetings to support and serve as a clinical expert with current and potential clients.
Requirements
  • Minimum of a Master's Degree from an accredited college or university in one of the following discipline areas: Speech-Language Pathology or Communication Sciences & Disorders; ASHA Certificate of Clinical Competence (CCC), Occupational Therapy degree or equivalent; National Board-Certified Occupational Therapy Certification (OTR).
  • Supervisory and/or management experience.
  • Specific timezone availability, as determined by the manager.
  • 2+ years of telepractice experience.
  • 3+ years of special education experience within the public school systems.
  • Prior experience using Google Suite, Zoom.
  • High-speed internet sufficient to support video conferencing.
Preferred Qualifications
  • 2+ years of Presence platform experience.
  • Salesforce experience.
  • Prior work as a teletherapy corporate employee and/or clinical management experience.
  • Prior experience coordinating and managing complex schedules and multiple user groups.
  • Experience with customer/account-facing service support in a clinically related role.
What We Offer
  • $74,500.00 annually.
  • Comprehensive Medical Coverage includes Dental and Vision.
  • Flexible PTO.
  • 11 Company Paid Holidays.
  • Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
  • $500 home office stipend.
  • Paid Life insurance, AD&D., and disability benefits.
  • Paid parental and caregiving leave.
  • Eligibility to apply for a Professional Development Scholarship.
  • Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.
About Us

Presence is a leading provider of teletherapy solutions for children with diverse needs. Our growing network of 2,000+ clinicians has delivered more than 6 million teletherapy sessions to students across 47 states. We are backed by Spectrum Equity, TPG's Rise Fund, and Bain Capital Double Impact.

We are a majority-female company led by Kate Eberle Walker, an education industry leader, working mom, and author of The Good Boss: 9 Ways Every Manager Can Support Women at Work. We are a remote-first workforce.

This role is also eligible to participate in Presence's equity plan subject to the terms of the applicable plans and policies.

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