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Patient Care Coordinator
2 months ago
Job Summary:
The Patient Care Navigator is a critical role at Aylo Health, responsible for delivering exceptional patient experiences through various communication channels. This position requires a high level of quality patient care and customer service, ensuring timely and efficient interactions with callers.
Key Responsibilities:
- Provide high-quality patient care and customer service through phone, email, and in-person interactions
- Determine caller needs and provide instructions/directions as necessary
- Schedule and/or reschedule appointments for patient office visits and procedures
- Collaborate with different offices to resolve patient/caller issues
- Supply callers with accurate and adequate information, such as addresses and provider details
- Coordinate urgent patient requests and report problems or irregularities to the Contact Center Leader
- Collect and record accurate patient information in CRM
- Assist callers with questions regarding patient appointments or cancellation requests
- Meet or exceed quality and productivity standards as set by the Contact Center Leader
- Participate in staff meetings as directed by the Call Center Leader
- Abide by and promote HIPAA compliance, maintaining confidentiality with regards to patient information
Requirements:
- High School graduate or equivalent required
- 2+ years of Contact Center or Customer Service experience required
- Entry-level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
- Contact Center experience in a healthcare setting preferred
- Remote experience preferred
- Previous experience with eClinical Works electronic medical records software a plus
- Ability to sit and talk for extended periods of time (up to 8 hours at a time)
- Ability to continually use fingers for operating telephone, writing, and computer entry and hear normal conversation by phone
Benefits:
- Medical insurance with prescription drug coverage
- Dental insurance
- Vision insurance
- Company-paid child care
- Company-paid basic life insurance
- 401(k) with company match
- Dependent Care Flexible Spending Account
- Healthcare Flexible Spending Account
- Paid time off
Aylo Health is an Equal Opportunity Employer