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Maintenance Coordinator

2 months ago

Fort Worth, Texas, United States Penske Full time
Job Summary

The Maintenance Coordinator will play a crucial role in ensuring the efficient operation of the branch, providing exceptional customer service, and contributing to the branch's financial performance. This position requires strong communication skills, attention to detail, and the ability to work collaboratively with the branch team.

Key Responsibilities
  • Manage Service Net Planner with PMs campaigns, repairs, and inventory control.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration and support customer needs.
  • Provide quality customer service, responding to inquiries and resolving issues in a timely manner.
  • Oversee inventory productivity, ensuring timely service support and mitigating risk of inventory loss.
  • Manage inventory levels, ordering parts according to sourcing procedure, and partnering with Centralized Parts Ordering to ensure timely delivery.
  • Receive and store parts in an organized manner, ensuring updates to PartsNet occur timely and frequent inventory cycle counts are completed.
  • Manage new and used battery inventory, ensuring tires are available in the right quantity and specifications.
  • Process warranty items, shipping, and returns in partnership with the warranty department.
  • Perform process analyses and reviews, investigating and recommending solutions to issues posing a risk to profitability.
Requirements
  • High school diploma or equivalent required, degree preferred.
  • Strong interpersonal and relationship-building skills, with the ability to collaborate with the branch team.
  • Competent written and verbal communication skills.
  • 2+ years of experience in customer service and operations, with a focus on service and parts departments.
  • Agile and quick learner, with a willingness to collaborate on projects and continuous education.
  • Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Regular, predictable attendance is an essential function of the job.
Physical Requirements
  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Penske is an Equal Opportunity Employer.