Lead Infrastructure Engineer

7 hours ago

Richardson, Texas, United States State Farm Full time
Job Summary

We are seeking an experienced Infrastructure Network Engineer to lead our network engineering team. As a key member of our Infrastructure Engineering and Operations Management (IEOM) team, you will be responsible for the day-to-day interaction and oversight of network related technologies, services, and work being performed by our managed service provider (MSP).

You will serve as a trusted advisor to IEOM leadership on network products managed by MSP, and be the primary point of contact between the IEOM team and the provider regarding service delivery changes, problems, and recovery efforts.

Key Responsibilities:

  • Manage and audit relevant services levels and reports on performance of service provider
  • Liaison for MSP to escalate to State Farm teams for incident and problem management prioritization and escalation focused on achieving desired outcomes
  • Coordinates, manages, audits, and troubleshoots system and/or various application accesses for authorized resources to support operation
  • Analyzes metrics to assist and educate leadership on vendor service performance
  • Conduct regular service reviews, audit MSP performance and productivity relative to SLAs, validate SLAs and key measures are met, and handle exception requests for in-scope products

Requirements:

  • Ability to navigate State Farm organization structure to build consensus and influence others to achieve desired outcomes
  • Exceptional interpersonal skills with the ability to build relationships
  • Customer focused, learning agility, and ability to adapt to change
  • Strong business analysis, communication (both verbal and written), collaboration, and technical competence skills

We offer competitive benefits, including a 401k plan, health insurance, dental/vision plans, life insurance, paid time off, annual merit increases, tuition reimbursement, and health initiatives.

State Farm is an equal opportunity employer and welcomes applications from diverse candidates.

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