Relationship Banker
1 week ago
We are seeking a highly motivated and customer-focused Relationship Banker to join our team at M&T Bank in Randallstown, Maryland. As a key member of our branch team, you will be responsible for providing exceptional customer service, identifying sales opportunities, and growing our business through proactive outreach and referrals.
Key Responsibilities- Proactively engage with customers to understand their financial needs and provide tailored solutions through our retail sales process.
- Develop and maintain strong relationships with existing customers, identifying opportunities to add value and transition to needs-based discussions on financial goals.
- Collaborate with internal business partners to present all appropriate product and service options to customers.
- Proactively reach out to clients via email or phone to follow up and educate on value-added products/services to address their needs.
- Onboard new customers through customer outreach, regardless of available channel or individual who opened the account.
- Establish trust with existing clients through regular proactive outreach.
- Schedule preset appointments for the following week and hold appointments each week.
- Prepare for scheduled appointments by developing pre-call plans and performing customer servicing interactions.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service, and/or telesales experience.
- OR a high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
- Strong verbal communication and interpersonal skills.
- Proven ability to demonstrate exceptional customer service.
- Well-organized individual with time management and prioritization skills.
- Demonstrated financial services product knowledge.
- Ability to communicate with tact and diplomacy with internal and external customers.
- Proficient with internet user-level technology.
- Associates degree.
- Notary public license.
- Bilingual based on branch needs.
- Ability to stand for long periods of time.
- Prolonged use of hands and fingers.
- Ability to lift light to heavy objects weighing 5 lbs. to 30lbs.
- Ability to read fine print.
- Ability to interact with customers in an open face-to-face work environment.
- Ability to use fax, telephone system, copier, and other communication tools.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $34.05 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
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Relationship Banker
2 weeks ago
Randallstown, Maryland, United States M&T Bank Full timeAbout the RoleM&T Bank is seeking a skilled Relationship Banker to join our team in Randallstown, MD. As a key member of our branch team, you will play a vital role in building and maintaining strong relationships with our customers, identifying their financial needs, and providing personalized solutions to meet those needs.Key ResponsibilitiesCustomer...