American Girl Retail Service Support Specialist

1 month ago


Chatham, Illinois, United States Mattel Full time
About the Role

We are seeking a highly skilled and motivated Retail Service Support Specialist to join our American Girl team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Participate in ongoing training and development to stay up-to-date on product knowledge and customer service best practices
  • Meet or exceed performance metrics and quality standards
Requirements
  • 1+ year of retail customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and technical skills
  • Ability to work independently and as part of a team
What We Offer

At Mattel, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.



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