Hospitality Customer Service Representative

7 days ago


Little Rock, Arkansas, United States O'Reilly Hospitality Management Full time
About O'Reilly Hospitality Management

We are a forward-thinking company that offers opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, and philanthropic outreach efforts.

Our Culture

We are committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.

What We Offer
  • 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible
  • Health, Dental, Vision & Life Insurance
  • Paid Time Off, including Paid Parental Leave
  • Growth Potential and Career Advancement
  • Hotel/Restaurant Travel Perks & Discounts
Essential Responsibilities
  • Warmly greet guests and assist with registration and room assignments
  • Handle guest inquiries about hotel services, dining, entertainment, and travel directions
  • Manage room availability, guest accounts, and billing
  • Post charges, process payments, and make change
  • Make reservations and handle guest requests, including safekeeping of valuables
  • Communicate effectively with other departments
  • Follow hotel credit policies and ensure accurate cash handling
  • Support team members and take on additional responsibilities as needed
Requirements
  • High School diploma or GED preferred
  • Hospitality customer service experience preferred
Work Environment
  • Indoor environment with minimal exposure to adverse conditions


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