Hospitality Customer Service Representative
7 days ago
We are a forward-thinking company that offers opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, and philanthropic outreach efforts.
Our CultureWe are committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
What We Offer- 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible
- Health, Dental, Vision & Life Insurance
- Paid Time Off, including Paid Parental Leave
- Growth Potential and Career Advancement
- Hotel/Restaurant Travel Perks & Discounts
- Warmly greet guests and assist with registration and room assignments
- Handle guest inquiries about hotel services, dining, entertainment, and travel directions
- Manage room availability, guest accounts, and billing
- Post charges, process payments, and make change
- Make reservations and handle guest requests, including safekeeping of valuables
- Communicate effectively with other departments
- Follow hotel credit policies and ensure accurate cash handling
- Support team members and take on additional responsibilities as needed
- High School diploma or GED preferred
- Hospitality customer service experience preferred
- Indoor environment with minimal exposure to adverse conditions
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