Retail Customer Experience Coordinator

2 days ago


Mobile, Alabama, United States Burlington Full time

Lead by Example:

We are seeking a highly motivated and customer-focused Customer Service Lead to join our team in Mobile, Alabama. In this role, you will be responsible for leading our day-to-day customer service initiatives and ensuring that our customers receive a consistently great experience.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy to drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

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