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Restaurant Operations Manager

2 months ago

Summerville, South Carolina, United States Marco's Pizza 8128 Full time
Restaurant Manager Job Description

We are seeking a highly skilled Restaurant Manager to lead our team at Marco's Pizza 8128. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities:
  • Coordinate daily restaurant operations, ensuring seamless execution of front-of-house and back-of-house activities.
  • Deliver exceptional customer service, exceeding customer expectations and driving loyalty.
  • Respond promptly and professionally to customer complaints, resolving issues efficiently.
  • Regularly review product quality, research new vendors, and implement cost-saving initiatives.
  • Organize and supervise shifts, ensuring adequate staffing and maintaining high productivity standards.
  • Appraise staff performance, providing constructive feedback to improve productivity and job satisfaction.
  • Estimate future needs for goods, kitchen utensils, and cleaning products, ensuring optimal inventory levels.
  • Ensure compliance with sanitation and safety regulations, maintaining a clean and safe work environment.
  • Manage restaurant image, suggesting ways to improve brand perception and customer loyalty.
  • Control operational costs, identifying measures to reduce waste and improve efficiency.
  • Create detailed reports on weekly, monthly, and annual revenues and expenses, providing insights for business growth.
  • Promote the brand in the local community through word-of-mouth and restaurant events, reaching a broader audience.
  • Recommend ways to improve customer engagement, including discounts and social media advertising.
  • Train new and current employees on proper customer service practices, ensuring a positive customer experience.
  • Implement policies and protocols to maintain future restaurant operations, ensuring continuity and growth.