Lead Retail Customer Service Associate

7 days ago


Alta, United States FedEx Office Full time
Job Title: Lead Retail Customer Service Associate

At FedEx Office, we are seeking a highly skilled and customer-focused Lead Retail Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and leading by example to drive sales and customer satisfaction.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Lead by example, demonstrating a strong work ethic, and setting high standards for customer service and sales performance.
  • Develop and maintain strong relationships with customers, understanding their needs, and providing tailored solutions to meet their requirements.
  • Collaborate with colleagues to achieve sales targets, share best practices, and drive business growth.
  • Stay up-to-date with product knowledge, industry trends, and competitor activity to provide expert advice to customers.
  • Manage and prioritize tasks effectively, meeting deadlines, and maintaining a high level of productivity.
Requirements:
  • High school diploma or equivalent required; 2+ years of retail or customer service experience preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, handling multiple tasks, and prioritizing responsibilities.
  • Strong product knowledge and ability to learn new products and services quickly.
  • Ability to work independently and as part of a team, with a focus on customer satisfaction and sales growth.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

At FedEx Office, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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