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Restaurant Service Director

2 months ago

Austin, Texas, United States Innovative Dining Group Full time
Job Summary

As the lead member of the front-of-house service team, a Maitre D' manages the dining room staff, greets customers and ensures the highest possible standards of service. Further responsibilities include setting the ambience and atmosphere of the restaurant, supervising the overall appearance and acting as the primary liaison between the kitchen and dining room. The Maitre D' creates a positive work environment for our employees through friendly, caring and professional communication, making sure to pass down a culture of excellence.

Essential Functions and Responsibilities
  • Effectively lead a team of hospitality professionals to deliver outstanding service and a superior guest experience.
  • Act as the liaison between the kitchen and front-of-house staff to guarantee that a common vision is shared.
  • Have an extensive knowledge of our restaurant's food offerings and beverage program.
  • Reinforce company standards, including uniform, grooming and timeliness of employees.
  • Assist in handling payments from guests, manage the cash register and prepare payroll as needed.
  • Inspect dining and service areas, equipment and storage areas for organization and cleanliness.
  • Perform station opening/closing and side work duties for every shift.
  • Relay all guest comments or suggestions to the restaurant manager on duty.
  • Assess customer complaints and inquiries and assist the restaurant manager in resolving guest complaints.
  • Report all equipment problems and maintain issues to management and request work orders for repairs.
  • Ensure compliance with health, sanitation, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members.
  • Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor.
  • Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems.
  • Create a welcoming environment for guests by greeting them, thanking them, and saying "good-bye".
  • Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure.
  • Embody and deliver on exceptional service and hospitality.
Requirements

To perform this job successfully, an individual must be able to perform each essential function at a high level. Furthermore, the individual must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic. Must have a flexible schedule, available to work daytime, evening and/or weekend shifts.

Qualifications
  • Ability to provide verification of legal right to work in the United States.
  • Must be eighteen (18) years of age or older.
Education and/or Experience

2 years of previous and relevant experience in a high-end, high-volume restaurant.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, training materials, and procedure manuals. Ability to communicate effectively with co-workers and guests.

Mathematical Skills

Ability to perform basic mathematical functions as relates to the essential functions of the job.

Reasoning Ability

Ability to carry out detailed and specific written and/or oral instructions. Ability to problem solve in standardized situations.

Certificates, Licenses, Registrations

It is the employee's responsibility to secure and maintain current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies, including a valid Food Handler Card and a valid Alcohol Awareness Training Certificate. Must have upon hire.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.