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Printer Technician

1 month ago

Livermore, California, United States Sage Solutions Group Full time
Job Summary

We are seeking a skilled Printer Technician to join our team at Sage Solutions Group. As a key member of our technical team, you will be responsible for providing proactive and reactive services on devices we service.

Key Responsibilities
  • Perform proactive and reactive break/fix service on HP and Xerox A3/A4 devices
  • Conduct proactive and reactive toner replacement
  • Manage remote triage and administration of fleet management tools and data collection agents
  • Ensure all devices are reporting and communicating
  • Accurately control and account for the entire fleet of devices
  • Organize and manage on-site inventory
  • Maintain and adjust auto-replenishment needs
  • Order and recycle toner and parts
  • Support new device installations, device moves, and decommissioning of end-of-life devices
  • Administer and support customer print solutions
  • Deliver exceptional customer experiences
  • Represent Sage Solutions Group professionally
  • Report customer metrics and service insights
Requirements
  • Experience in printer repair
  • Preferred: HP and Xerox manufacturer certifications (including A3/copier lines)
  • Knowledge and experience with IT ticketing systems
  • Preferred: ServiceNow and EA
  • Experience with 3rd party print-based solutions
  • Preferred: PaperCut MF
  • High attention to detail and follow-through
  • Ability to attain government security clearance (top secret)
  • Preferred if already attained
  • Excellent communication skills – both written and verbal
  • Professional attitude with a desire to learn and grow
  • Proficient with Microsoft O365 suite
  • Strong interpersonal and analytical skills
  • Alignment with Sage Solutions Group core values
Benefits
  • Amazing workplace culture
  • Competitive salary
  • Profit bonus program
  • Medical, prescription drug, dental, and vision benefits
  • Health savings account benefits
  • Flexible spending account benefits
  • Company-paid life insurance
  • 401k matching program
  • Paid time off program
  • Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)