Key Carrier: Store Operations Manager

2 months ago


Milford, Massachusetts, United States HomeGoods Full time
About the Role

We are seeking a highly skilled and experienced Key Carrier to join our team at HomeGoods. As a Key Carrier, you will be responsible for leading our sales floor and ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Lead by Example: Demonstrate exceptional customer service skills and lead by example to ensure that all team members provide a positive customer experience.
  • Operational Excellence: Ensure that all store operations are running smoothly and efficiently, including receiving, merchandising, and inventory management.
  • Team Management: Supervise and coach a team of sales associates to ensure that they are meeting sales goals and providing excellent customer service.
  • Merchandise Management: Ensure that all merchandise is properly displayed and maintained, and that sales floor is visually appealing and easy to navigate.
  • Inventory Control: Monitor and control inventory levels to ensure that stock is properly managed and that stockroom is organized and efficient.
  • Customer Service: Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Store Appearance: Ensure that the store is clean, well-maintained, and visually appealing at all times.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment, and be able to adjust to changing priorities and deadlines.
Requirements
  • 1 Year Retail Experience: Must have at least 1 year of retail experience, preferably in a leadership role.
  • Leadership Skills: Must have excellent leadership skills and be able to motivate and coach a team of sales associates.
  • Communication Skills: Must have excellent communication skills and be able to effectively communicate with customers, team members, and management.
  • Problem-Solving Skills: Must have excellent problem-solving skills and be able to resolve customer complaints and issues in a timely and professional manner.
  • Flexibility: Must be flexible and adaptable in a fast-paced retail environment, and be able to adjust to changing priorities and deadlines.
What We Offer
  • Competitive Pay: We offer a competitive hourly rate and opportunities for advancement.
  • Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs.

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